Privacy Policy

We recognize that your privacy is very important and take it seriously. This Privacy Policy describes how Outliny Technologies ( Outliny, we us or our collects, uses, discloses, and secures personal information when: You visit or interact with our platform at www.outliny.com and related services (the “Platform”) You use our APIs or integrations You sign up for and use our products and services (“Services”) You otherwise communicate with us (e.g., email, support, or social platforms) By accessing or using the Services, you consent to our use of your information as described in this Privacy Policy. We will not use or share your personal information with anyone except as outlined here. This policy meets our obligations under global data protection regulations. We may update this Privacy Policy periodically and will post any changes on this page.

OUTLINY

Table of Contents

1. Who We Are and How to Contact Us

Outliny is a secure, developer-focused platform that empowers enterprises to design, manage, and deliver consistent branding across all internal and external communications—especially emails and PDF documents. Whether you're building HRMS notifications, CRM emails, dynamic invoices, or personalized PDF attachments, Outliny helps you streamline and centralize all your branded communication templates in one place.

  • Drag-and-drop multi-page PDF template creation (via GrapeJS + Puppeteer)
  • Single-page PDF generation (via PDFme)
  • MJML-based responsive email templates (with GrapeJS email editor)
  • Jinja templating support for variable logic and reuse
  • Modular developer tools to build once and reuse templates across departments
  • WordPress plugin integration for WooCommerce and CRM emails
  • ISO 27001:2022 and SOC 2 Type II level security across everything we do

Outliny is open-source and developer-friendly—use our hosted version with a generous free tier or self-host using our GitHub codebase.

Contact Us:

We are here to support secure, branded, and scalable communication for your organization.

2. Your Rights Regarding Your Personal Data

Depending on your jurisdiction, you have the following rights:

  • Access: Request a copy of your personal data.
  • Correction: Request correction of incomplete or inaccurate data.
  • Erasure: Request deletion of your data when it’s no longer necessary.
  • Objection: Object to data processing based on legitimate interest or for direct marketing.
  • Restriction: Request a temporary pause in data processing under certain conditions.
  • Portability: Request to receive your data in a machine-readable format.
  • Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, email us at [email protected]. We may ask you to verify your identity before proceeding. We aim to respond within one month.

3. Whose Personal Data We Collect

We may collect personal data from:

  • Our users (individuals or developers using our platform)
  • Employees or representatives of companies using Outliny
  • Contributors to our open-source codebase
  • Individuals interacting with us through support, email, or our website

4. When We Collect Personal Data

We may process your data when:

  • You create an account or sign in (including via OAuth)
  • You use our template editors or APIs
  • You send or receive emails through our services
  • You communicate with us (e.g., support, inquiries)
  • You interact with our website, documentation, or integrations

5. What Personal Data We Collect

Outliny collects minimal and essential personal data to deliver our services effectively, support security and compliance, improve functionality, and provide support when needed. We are fully committed to respecting user privacy and following strict security protocols aligned with our ISO 27001:2022 and SOC 2 Type II certifications.
We do not store or access your content (email bodies, PDFs, variables, etc.) unless explicitly enabled for debugging. Logs are disabled by default.

Information You Provide to Us

While using Outliny, you may share certain information that identifies you as an individual ("Personal Data"). Below is an overview of the types of personal data we may collect:

Identity Data

  • Name, username, organization affiliation

Contact Data

  • Email address

Technical Data

  • IP address, browser type, time zone, device ID, OS, access logs

Content Data

  • Templates, modules, documents, or assets you upload or generate

Transaction Data

  • Billing data, credits, invoices, payment method (via third-party processor)

Marketing & Communication Data

  • Preferences for receiving updates or promotional content

Behavioral & Analytics Data

  • Feature usage, interaction patterns, error reports

We do not collect any special categories of personal data (e.g. ethnicity, political beliefs, health data) or knowingly collect information from individuals under the age of 18.

Aggregated Data

We may collect, use, and share aggregated, anonymized data (e.g., total number of templates created, average API response times) to monitor platform performance and usage patterns. This data does not identify any individual and is used solely for improving our services.

We Do Not Collect or Process:

  • Special categories of personal data (e.g., race, religion, political opinions, biometric data)
  • Criminal or legal background data
  • Content data unless voluntarily shared for debugging
  • Persistent behavioral tracking or third-party advertising data

6. Cookies and Tracking Technologies

Outliny uses cookies and similar technologies for:

  • Essential functionality (e.g., session management)
  • Analytics and performance (e.g., via Google Analytics)
  • Customization (e.g., remembering editor preferences)

You can manage or disable cookies via your browser settings. Some features may not function properly without cookies.

7. How We Use Your Data and Why

We only share your personal data in the following situations:

Cloud hosting providers

  • Infrastructure, scalability, and performance (e.g., AWS)

Analytics tools

  • Understanding usage trends (e.g., Google Analytics)

Payment providers

  • Processing billing (e.g., Stripe)

Support platforms

  • Responding to user inquiries (e.g., Crisp, Intercom)

Legal and regulatory

  • To comply with legal obligations or respond to valid requests

8. Sharing Your Personal Data

We only share your personal data in the following situations:

Cloud hosting providers

  • Infrastructure, scalability, and performance (e.g., AWS)

Analytics tools

  • Understanding usage trends (e.g., Google Analytics)

Payment providers

  • Processing billing (e.g., Stripe)

Support platforms

  • Responding to user inquiries (e.g., Crisp, Intercom)

Legal and regulatory

  • To comply with legal obligations or respond to valid requests

9. Data Retention

  • Templates and configurations remain until deleted by the user.
  • Billing records are retained as required by law.
  • API logs, if enabled, are stored for up to 7 days.

10. International Data Transfers

Your data may be stored or processed in countries outside your jurisdiction. We implement standard contractual clauses and safeguard mechanisms to ensure lawful international transfers.

11. How We Protect Your Data

  • Data in transit: Encrypted using TLS 1.3
  • Data at rest: Encrypted using AES-256
  • Logging: Disabled by default
  • Access: Restricted to authorized personnel only, based on least privilege
  • Monitoring: Regular audits and vulnerability scanning
  • We are ISO 27001:2022 and SOC 2 Type II certified.

12. Google Authentication

  • If you choose to log in via Google: We access basic profile data (name, email) for authentication only.
  • We do not access your emails, calendar, or documents.
  • This data is handled securely and in accordance with this policy.

13. External Links

Outliny’s platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Always review their privacy policies separately.

14. Changes to This Policy

We may revise this Privacy Policy periodically. Changes will be posted here with an updated “Effective Date.” Your continued use of Outliny after any update constitutes your acceptance of the revised policy.

15. Contact Us (Privacy)

Have questions, feedback, or a data access request?

We’re committed to protecting your privacy and maintaining transparency.